DIRECT CONTACT
Tell us what's happening.
Include the CueForAll version, device model and system version, connected hardware or interface, network type and the steps that led to the issue. Do not send passwords or confidential information.
CueForAll support
Let the signal
come through clearly.
Direct help with CueForAll on Mac and CueRemote on iPhone or iPad. We respond within 48 hours.
Support channel · response within 48 h
REQUIREMENTS
The Mac is the source
RF cues require a compatible RTL-SDR. Digital cues use an audio input or interface on the Mac. CueRemote does not receive those sources directly.
LOCAL NETWORK
Mac and Remote together
Keep CueForAll and CueRemote open on the same network, and allow Local Network access when the system asks.
Connection and pairing
CueRemote cannot find the Mac
- Open CueForAll on the Mac and CueRemote on the iPhone or iPad.
- Check that both are on the same local network and that Wi‑Fi client isolation is disabled.
- In system settings, confirm Local Network permission for both apps.
- Temporarily disable any VPN that blocks local discovery, then reopen the apps.
The connection appears, but there is no audio
Select a cue, confirm that the Mac is receiving the correct source and start with the headphone volume low. For digital cues, check the interface and channel on the Mac. For RF cues, check the RTL-SDR, frequency and signal indicators.
Latency and dropouts
Start with the profile Balanced. If you hear dropouts, try Stable, move closer to the access point or reduce network traffic. The advanced controls let you increase the buffer first, then the packet size. A clean network usually matters more than aiming for the lowest possible latency.
Safe listening: always start with the headphone volume low. Latency and RF reception depend on the hardware, radio frequency environment and network.
CueForAll Full
Free mode allows 1 RF cue and 1 digital cue. Full removes those limits. The purchase or restoration is shared across Mac, iPhone and iPad when they use the same Apple Account for media and purchases.
Full does not appear on another device
Check the Apple Account used in the App Store and your Internet access, open Store within CueForAll and choose restore purchases. Purchases and subscriptions are processed by Apple.
Responsible use
Only monitor transmissions you are authorized to receive. RTL-SDR hardware and audio interfaces are separate products and are sold separately.